Refund Policy

Applies to paid plans and top-ups bought through Paddle. Read it with the Terms of Service. 한국어 안내는 아래에 있습니다.

You can ask for your money back within 14 days of any payment, without giving a reason. Paddle, our reseller, handles the request.

1. Who sells and who refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s Checkout Buyer Terms and Refund Policy also apply to your purchase.

2. How to ask for a refund

• Go to paddle.net, find your order with the email address you paid with, and request a refund. The link is also in the receipt Paddle emailed you.
• Or write to us at [email protected] with the email address you paid with and the date of the payment. We pass the request to Paddle.
• Paddle returns the money to the payment method you used, without undue delay and no later than 14 days after it approves the request.

3. Plans

• Basic, Pro and Team renew automatically every month or year until you cancel.
• You may ask for a refund of a payment within 14 days of that payment, including a renewal. A refunded plan ends when the refund is made.
• After the 14 days we do not refund the part of a period you already paid for, but you can cancel at any time and keep the plan until that period ends. You can cancel in the web app under Settings, or from the link in any Paddle receipt.
• Team is billed per seat. Adding seats is charged at once for the rest of the period. Taking seats away starts at the next renewal. A seat you took away is not refunded for the period it was already paid for.

4. Top-ups

• A top-up is a prepaid balance for extra AI use that does not expire.
• Within 14 days of the payment you can ask for the part of the top-up you have not used. We refund the unused share of what you paid, and the balance is reduced by the same share.
• Use that has already been made is not refunded because it has already been provided.
• A balance cannot be exchanged for cash or moved to another person.

5. What does not change

• Nothing here limits the rights you have under the law where you live, such as a statutory period to cancel a purchase. Paddle applies those rights when they apply.
• If a payment was made by mistake or without your authority, tell us or Paddle straight away. We will help you before you dispute it with your bank.
• A refund of a paid plan or top-up does not delete your documents. They stay in your Vaults under the plan you are left with.

6. Contact

Questions about this policy: [email protected]